Instructor: Sheila Guillot

Email: guillsr@lamarpa.edu

Phone: 409-984-6418

Office Hours: By appointment only

Additional Contact Information: I do not have a physical office or phone number on campus. The phone number listed is for the department administrative assistant. Please contact me by email.

Medical office procedures including appointment scheduling, medical records creation and maintenance, interpersonal communications, bookkeeping tasks, coding, billing, collecting, third party reimbursement, credit arrangements, and computer use in the medical office.

Administrative Procedures for Medical Assisting, 8th edition, Kathryn Booth, McGraw-Hill Publishing. ISBN: Codeless ISBN for the MDCA 1321-71 Administrative Procedures book: 9781265464349

Textbook Purchasing Statement: A student attending Lamar State College Port Arthur is not under any obligation to purchase a textbook from the college-affiliated bookstore. The same textbook may also be available from an independent retailer, including an online retailer.

• Reliable computer
• Student (LSCPA) email account
• Reliable internet access
• Word processing software compatible with Blackboard Ultra

None.

1. Schedule appointments;
2. Create, document, and maintain patient medical records;
3. Correlate coding, billing, and collecting;
4. Perform bookkeeping tasks;
5. Utilize computer software for basic office functions;
6. Demonstrate interpersonal communication skills.

Texas Workforce Investment Council (formerly Texas Skills Standards Board) Key Matrix Learning Outcomes:



1.1 Enforce policies and procedures for protected health information

1.2 Develop forms/templates for health information system

2.1 Assess equipment and software inventory

2.3 Establish Business Continuity Plan

2.4 Trouble-shoot hardware equipment problems

3.2 Manage patient scheduling process

3.3 Monitor patient satisfaction

3.4 Establish patient expectations

3.5 Supervise patient recall systems

4.1 Conduct staff training and education

4.2 Supervise employees

4.3 Establish staff schedule

4.5 Develop personnel policy manual

5.1 Develop billing policies

5.4 Analyze bad debt

6.1 Maintain ancillary certifications

6.2 Monitor risk conditions

6.3 Implement grievance protocol

6.4 Implement emergency protocol

6.5 Implement patient No-Show protocol

6.6 Ensure continuity of patient care

7.1 Evaluate revenue resources

7.2 Process accounts payable and payroll

7.3 Prepare practice productivity report

7.4 Develop budget for practice

7.5 Develop policies and procedures for cash controls

7.6 Develop inventory controls

7.7 Analyze budget performance

7.8 Manage contracts

1. Utilize computer software for basic office functions.

2. Uses medical terminology, jargon, and abbreviations correctly.

3. Define general legal terms as they apply to the practice of medicine in ambulatory care settings.

4. Understand and apply ethics relevant to medical coding and medical office practice.

5. Apply ICD and CPT rules and guidelines to complete claims forms for submission.

• Working in Healthcare
• Members of the Healthcare team
• Professionalism
• Interpersonal Communications
• Legal and Ethical issues in Healthcare
• Infection Control Fundamentals
• Safety and Patient Reception
• Office Equipment and Supplies
• Written and Electronic Documents
• Electronic Health Records (EHR)
• Managing Health Records
• Telephone Techniques
• Patient Education
• Schedule Management
• Insurance and Billing
• Patient Collections
• Financial Management
• Practice Management
• Emergency Preparedness
• Preparing for the World of Work

December 4, 5 p.m. to December 8, 1 p.m.

A = 90-100

B = 80-89

C = 70-79

D = 60--69

F = 59 or below

Exams 50%

Quizzes 20%

Assignments/Labs 30%

• Use your LSCPA email to communicate with me by email or call the department office number 409-984-6418.

• Assignments will be given each week. The assignments will open at 8 a.m. each Monday morning and will be due by 10 a.m. the following Monday morning. This is subject to change.

• LATE WORK is ONLY accepted at instructor discretion. All assignments and exams are expected to be completed on time. Homework and Connect assignments are open for a sufficient period of time.  

• Make-up assignments and examinations will only be provided on a case-by-case basis with proper documentation to support the student’s inability to complete the assignment/quiz/exam within the due date given.

• Exams are open for 3 days and must be completed in that timeframe. If you miss an exam, your lowest exam grade will count twice. If you miss more than one exam, those exams will be given a grade of zero.

• There will be a final exam. All students must take the final exam on the scheduled date and time, and failure to do so will result in a “0” on the final exam.

• EXTRA CREDIT OPPORTUNITIES—Periodically during the course, a SMARTBOOK assignment will be given. This assignment will be considered extra credit. There will not be any extensions given on Smartbook assignments. 

• Every student MUST have a copy of the required textbook by the end of the second week of class. The student will still be responsible for any assignments given.

• No email work is accepted; unless requested by instructor. You must submit your assignments in Blackboard.

• Students are responsible for completing all assigned reading and video viewings.

• Academic dishonesty will result in a zero on any assignment (first offense); a second incidence of academic dishonesty will result in failure of the class.

• Artificial Intelligence (AI) is a tool that, like any other, can be used ethically or unethically in academic coursework. The use of AI in this course is subject to the guidelines set by the instructor. Students are responsible for adhering to these guidelines, and failure to disclose AI use in assignments and homework where restricted may constitute a violation of LSCPA’s Academic Honesty Policy. In this course:

o AI use is not permitted for this course (unless expressly permitted by instructor.

o If AI is permitted for an assignment or homework, students must document their use of AI in their work.

• Software Requirements: If you are in a course that is using specific software, you MUST have the software available to you either on your home computer or you must use the open lab provided in the Gates Library.

• Reliable Internet access is required for all online courses and many traditional courses. Computer failure and lack of internet access are not acceptable excuses for missed assignments, projects, quizzes, or exams.

• DO NOT wait until the last minute to complete class work or exams.

• E-Mail/Voice Mail Etiquette: Students must use appropriate e-mail etiquette when corresponding with instructor; for example, complete sentences and a full subject line with your name/course name. 

• Research has shown a cause-and-effect relationship between attendance and college success. With this factor in mind, the instructor monitors student course activity weekly.

• Students are expected to login to Blackboard, check email and announcements a minimum of 2 times per week - even if they think all work is complete.

• Class participation is required (and has a direct impact on your course average). It is important to be active within the course, not just login and click around on Blackboard. Additional (new) assignments may be added during the week if instructor feels it is necessary. The instructor may use attendance (activity within the course) as a weekly participation grade.

• It is responsibility of the student to contact their instructors by email regarding their absence. An absence from the course does not allow students to have extensions on coursework or due dates. 

Be sure to check your campus email and Course Homepage using MyLSCPA campus web portal. You can also access your grades, transcripts, academic advisors, degree progress, and other services through MyLSCPA.

Academic honesty is expected from all students, and dishonesty in any form will not be tolerated. Please consult the LSCPA policies (Academic Dishonesty section in the Student Handbook) for consequences of academic dishonesty.

The Americans with Disabilities Act (ADA) is a federal anti-discrimination statute that provides comprehensive civil rights for persons with disabilities. Among other things, this legislation requires that all students with disabilities be guaranteed a learning environment that provides for reasonable accommodation of their disabilities. If you believe you have a disability requiring an accommodation, please contact the Accessibility Services Coordinator, Room 119, in the Ruby Fuller Building. The phone number is (409) 984-6241.

No food or tobacco products are allowed in the classroom. Only students enrolled in the course are allowed in the classroom, except by special instructor permission. Use of electronic devices is prohibited.

This syllabus is part of LSCPA's efforts to comply with Texas House Bill 2504.

As per Texas law and LSCPA policy, all LSCPA employees, including faculty, are required to report allegations or disclosures of child abuse or neglect to the designated authorities, which may include a local or state law enforcement agency or the Texas Department of Family Protective Services. For more information about mandatory reporting requirements, see LSCPA's Policy and Procedure Manual.

LSCPA is committed to establishing and maintaining an environment that is free from all forms of sex discrimination, including sexual harassment, sexual violence, and other forms of sexual misconduct. All LSCPA employees, including faculty, have the responsibility to report disclosures of sexual misconduct, including sexual harassment, sexual assault (including rape and acquaintance rape), domestic violence, dating violence, relationship violence, or stalking, to LSCPA's Title IX Coordinator, whose role is to coordinate the college's response to sexual misconduct. For more information about Title IX protections, faculty reporting responsibilities, options for confidential reporting, and the resources available for support visit LSCPA's Title IX website.

For more information about the Clery Act and crime reporting, see the Annual Security & Fire Safety Report and the Campus Security website.

If you have a grievance, complaint, or concern about this course that has not been resolved through discussion with the Instructor, please consult the Department Chair.