Instructor: Jalessa Evans, MBA, CPhT

Email: evansjc@lamarpa.edu 

Phone: 409-984-6597

Office Hours: Hours: By Appointment

Additional Contact Information: Donna Wolfe 409-984-6366

 Introduction to the skills necessary to process, prepare, label, and maintain records of prescriptions in a community pharmacy to include customer service, count and pour techniques, prescription calculations, drug selection and preparation, over-the-counter drugs, inventory management and legal parameters. Introduction to insurance billing practices.  

The Pharmacy Technician a Comprehensive Approach, 4th Edition              

ISBN: 978035737135        

Author: Jahangir Moini 

Pharmacy Labs for Technicians 

ISBN: 979-8-7657-7962-0 

Author: Jason Philip Sparks 

Lisa McCartney 

Nicole Barriera 

Wendy Lubin        

Textbook Purchasing Statement: A student attending Lamar State College Port Arthur is not under any obligation to purchase a textbook from the college-affiliated bookstore. The same textbook may also be available from an independent retailer, including an online retailer.

None

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• Translate medical and pharmaceutical abbreviations and symbols used in processing prescriptions in a community pharmacy setting. 
• Utilize information technology;  
• Demonstrate the procedures and workflow operations relating to processing prescriptions and preparing medications in a community pharmacy setting. 
• Discuss the various roles and responsibilities of pharmacy technicians in community pharmacies 
• Identify the advantages of e-prescribing 

• Translate medical and pharmaceutical abbreviations and symbols used in processing prescriptions in a community pharmacy setting. 
• Utilize information technology;  
• Demonstrate the procedures and workflow operations relating to processing prescriptions and preparing medications in a community pharmacy setting. 
• Discuss the various roles and responsibilities of pharmacy technicians in community pharmacies 
• Identify the advantages of e-prescribing 

1. Pharmacy Practice  

The Foundation of Pharmaceutical Care  

• The Profession of Pharmacy 
• Educational Requirements 
• The Role of the Pharmacy 
• Professional Organizations  
• Codes of Ethics 
• Job Opportunities  

Communication with Patients and Customers  

• Communication Process 
• Methods of Communication 
• Types of Customers 
• Barriers to Communication 
• Professionalism 
• Eliminating Barriers to Communication 

Prescriptions and Processing  

• Medication Orders 
• Parts of a Prescription 
• Drug Labels 

1. Pharmacy Practice Settings  

Community Pharmacy  

• The Role of the Pharmacy Technician 
• Prescription Processing 
• Organization of the Retail Pharmacy 
• The Professional Characteristics of Pharmacy Technicians 

Safety in The Workplace 

• OSHA Standards 
• Standards and Regulations Within the Pharmacy Profession 
• Universal Precautions 

     III. Administrative Skills 

   Inventory Control and Management 

• Inventory Control 
• Inventory Management 
• Inventory Stock 
• Duties of Pharmacy Technicians 
• Ordering Process 
• Medication Returns 
• Purchasing Procedures 
• Special Purchasing of Controlled Substances 
•  

Medication Errors and Safety 

• Occurrence of Medication Errors 
• Prescribing Errors 
• Dispensing Errors 
• Administration Errors 
• The Patient’s Role in Medication Errors 
• Avoiding Medication Errors 
• Medication Error Reporting 

Patient Safety in Medication Administration  

• Patient Rights for Safety 
• The Right Route and Technique 
• Factors Affecting Medication Administration 
• Protecting the Patient 

12/09/2026

100-90 A 

89-80 B 

79-75 C 

74-60 D 

59 & Below  F 

1. Quizzes 20% 

2. Exams 25% 

3. Final Exam 30% 

4. Classwork 15% 

5. Attendance 10% 

• NO CELLPHONES are to be in sight during class lectures or labs and must on silent as students will be allowed to use their cell phones during break time. If there is an emergency or situation, please notify your instructor BEFORE class and you may be allowed to step out of class if need be otherwise Donna Wolfe, AH secretary is available at (409) 984-6366 for emergency contact and will notify the instructor and student.   
• All class and or homework assignments, quizzes, exams, and attendance will be used in calculating your course grade.  
• No late work will be accepted; a student has 24 hours to turn in missed assignments due to an excused absence with proper documentation for absence.  
• If an exam is missed, the student must have proper documentation for absence and the student’s FINAL EXAM grade will count as the missed exam grade as well as final exam grade with the appropriate percentages.   
• If a quiz is missed, you will be allowed to make up the quiz with the proper documentation for absence at a scheduled time per instructor or program director, and a different quiz may be given with the zero being replaced with the quiz grade upon completion.  
• In class activities and participation will include assessments of videos, games, group presentations, EVERYONE is expected to stay engaged as this apart of your class grade.  
• Complete any and all required readings, assignments, discussions as directed by the instructor.  
• Keep copies of ALL paperwork, including syllabus, handouts, and assignments.  
• Participate actively by reviewing course material, interacting with classmates, and responding promptly in communication with your instructor via school email or by appointment.  
• No grades will be discussed over the phone, as you can make an appointment with your instructor or program coordinator.  
• If you have a complaint about this course which you cannot resolve through discussion with the instructor, please contact Heather Breaux, Chair Allied Health Department phone: 409-984-6365   
• The following materials are officially PROHIBTED in the classroom meetings for this course: food, drink, or tobacco. This policy agrees with the official college policy; breaks will be given.   
• Students are expected follow a positive learning environment that promotes focus, respect, and safety for all students. The goal is to ensure clothing choices support academic success and do not distract from the educational process. NO hoodies, caps, hair bonnets, sleepwear, excessively revealing clothes, clothing with inappropriate language, images or symbols are permitted in class. We will always exemplify professionalism within the Pharmacy Technician program. 
• The instructor expects that students to illustrate mature behavior with respect to being responsible for your own actions and being respectful of others. Failure to comply may result in removal from the classroom or the program.  
• Students should ALWAYS use their LSCPA email account to send messages to instructors and leave an office voicemail.  

Attendance Policy:  

• All students are expected to attend class DAILY. A no call, no show will result in a zero for class work/homework assignment, class participation, etc. for the day of absence and cannot be made up.  
• A student who is absent from class more than 3 days (3 times) within the semester may be at risk of being dropped from the program by the Program Coordinator.  

1st Warning- verbal with record of conference  

2nd Warning- written with record of conference  

3rd Warning- written and meeting with Program Coordinator and Allied Health Director  

• Late arrival to class is disruptive, the classroom door is closed at the time class starts, any student arriving at that time will be considered LATE and will not be allowed to enter the classroom, the student then should wait until break time to enter. Material that has been taught will NOT be retaught as students should follow up with their group or partner for class work.   
• Students who arrive after a quiz or exam starts, but before it ends, may take the quiz or exam but will have a deduction of 5 points and no additional time will be given.   
• It is the student's responsibility to notify the instructor of any absence. If unable to reach the instructor in the office, please leave a voicemail AND email using the student's campus email. Absences must be followed up with proper documentation for student records. 

Be sure to check your campus email and Course Homepage using MyLSCPA campus web portal. You can also access your grades, transcripts, academic advisors, degree progress, and other services through MyLSCPA.

Academic honesty is expected from all students, and dishonesty in any form will not be tolerated. Please consult the LSCPA policies (Academic Dishonesty section in the Student Handbook) for consequences of academic dishonesty.

The Americans with Disabilities Act (ADA) is a federal anti-discrimination statute that provides comprehensive civil rights for persons with disabilities. Among other things, this legislation requires that all students with disabilities be guaranteed a learning environment that provides for reasonable accommodation of their disabilities. If you believe you have a disability requiring an accommodation, please contact the Accessibility Services Coordinator, Room 119, in the Ruby Fuller Building. The phone number is (409) 984-6241.

No food or tobacco products are allowed in the classroom. Only students enrolled in the course are allowed in the classroom, except by special instructor permission. Use of electronic devices is prohibited.

This syllabus is part of LSCPA's efforts to comply with Texas House Bill 2504.

As per Texas law and LSCPA policy, all LSCPA employees, including faculty, are required to report allegations or disclosures of child abuse or neglect to the designated authorities, which may include a local or state law enforcement agency or the Texas Department of Family Protective Services. For more information about mandatory reporting requirements, see LSCPA's Policy and Procedure Manual.

LSCPA is committed to establishing and maintaining an environment that is free from all forms of sex discrimination, including sexual harassment, sexual violence, and other forms of sexual misconduct. All LSCPA employees, including faculty, have the responsibility to report disclosures of sexual misconduct, including sexual harassment, sexual assault (including rape and acquaintance rape), domestic violence, dating violence, relationship violence, or stalking, to LSCPA's Title IX Coordinator, whose role is to coordinate the college's response to sexual misconduct. For more information about Title IX protections, faculty reporting responsibilities, options for confidential reporting, and the resources available for support visit LSCPA's Title IX website.

For more information about the Clery Act and crime reporting, see the Annual Security & Fire Safety Report and the Campus Security website.

If you have a grievance, complaint, or concern about this course that has not been resolved through discussion with the Instructor, please consult the Department Chair.